1. Section 11 of the ECTA 25 of 2002

• 1.1. In terms of Section 11 of the Electronic Communications and Transactions Act 25 of 2002, as amended (“ECTA”) this Privacy Policy is binding and enforceable against all persons that access Teruza Platform (the “Platform”) or any part thereof or make use of the Platform.

2. Acceptance of This Privacy Policy

• 2.1. If you do not agree with this Privacy Policy, do not accept and do not click the accept box. Leave immediately and terminate use of the Platform. Any delay in leaving and terminating use of the Platform shall be regarded as the User’s full and unconditional understanding and acceptance of this Privacy Policy.

3. Definitions and Interpretations

In this Privacy Policy, unless the context indicates that some other meaning is intended:

• 3.1. “User” means a any User who accesses the Platform and which User is a natural or a juristic person and utilises the Platform and/or Services of the Company as listed on the Website;
• 3.2. “Teruza Website” or “Platform” means the Online Platform located on the Website;
• 3.3. “www.teruza.com” means the website hosted on the domain teruza.com.
• 3.4. "Agreement" means this Privacy Policy together with all written appendices, annexures, exhibits or amendments attached to it from time to time;
• 3.5. "Customer(s)" shall mean a User who enters into this an Agreement;
• 3.6. “Effective Date” means the date on which the User accepts the Privacy Policy including when the User pays a deposit;
• 3.7. Any words indicated with inverted commas and starting with a capital letter shall bear the definition of the phrase or concept immediately preceding same as if it were included as a definition in terms of this clause;
• 3.8. References herein to the singular include the plural and vice versa;
• 3.9. Hyperlinks have been used in this Privacy Policy. The fact that some or all of the hyperlinks may be non-operational shall not play a role in the determination of the validity and interpretation of this Privacy Policy.
• 3.10. The Company will respect the privacy of the Users and will take reasonable measures to protect it, as more fully detailed below.
• 3.11. When registering on the Platform the Company will require that Users provide it with personal information.
• 3.12. Should the User’s personal information change, the User shall inform the Company and provide it with updates to his/her/its personal information as soon as reasonably possible to enable the Company to update such personal information.
• 3.13. The User may choose to provide additional personal information to the Company, in which event the User agrees to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent their affiliation with anyone or anything.

4. Purpose and Manner of Personal Data Collection and Use

• 4.1. The Company collects and processes personal data in accordance with the provisions of the European Union General Data Protection Regulation (“GDPR”) and Protection of Personal Information Act, No 4 of 2013 (“POPIA”), as amended and other regulations in force in the Republic of South Africa.

5. Privacy Statement in Terms of the GDPR and POPIA

• 5.1. The following data will be collected:
  • 5.1.1. The User’s Name, email, telephone number, address, product design files, IP address, non-personal browsing habits and click patterns.
  • 5.1.2. Verification of the User’s details and may include credit check(s) on the User and its key decision-makers.
  • 5.1.3. As and when necessary, The Company may electronically collect, store, disclose and/or use the personal information.
  • 5.1.4. Information collected from Users is required to utilise the functionality of the Platform and such information shall not be used for any other purpose without the User’s prior consent.
  • 5.1.5. All information collected is kept strictly confidential, and all reasonable steps are taken to ensure that information is secured in storage until ultimate destruction. It will not be shared with any third party without the prior written consent of the User.
  • 5.1.6. The Company shall take all reasonable steps to protect the personal information of Users and is committed to respecting the privacy of the User’s personal information. For the purpose of this Privacy Policy, “personal information” shall be defined as detailed in the POPIA. As and when necessary, The Company may electronically collect, store, disclose and/or use the User’s personal information.
  • 5.1.7. The Company will ensure that all its employees, third-party service providers, (including their employees and third-party service providers) having access to the User’s personal information are bound by appropriate and legally binding confidentiality obligations in relation to the User’s personal information and that such confidentiality meets any applicable law, regulation, legal process, or enforceable governmental request.
  • 5.1.8. The User’s personal data will be hosted and stored in countries which might not have the adequacy decision of the European Union; other third-party contractors may have access to the User’s data only for the purpose specified herein, and the access of such third parties is strictly controlled.
  • 5.1.9. Whenever the Company is sending data to countries that are not providing the same level of protection as the EU’s GDPR, the Company will use appropriate safeguards to protect the User’s personal data, including but not limited to Standard Contractual Clauses for Processors.
• 5.2. The Company collects stores and uses the abovementioned information in order to:
  • 5.2.1. Communicate requested information to Users;
  • 5.2.2. Respond to queries, responses or complaints submitted by Users;
  • 5.2.3. Process orders or applications for The Company Products and/or services;
  • 5.2.4. Create Products or services that may meet the future requirements of Users;
  • 5.2.5. Provide Users with access to restricted pages on the Platform;
  • 5.2.6. To publish as part of its portfolio on its website, marketing material and social media channels with specific reference to the User any Goods it manufactures or supplies to the User; and
  • 5.2.7. Compile non-personal statistical information about browsing habits, click patterns and access to the Platform.
• 5.3. Personal information detailed above is collected and/or stored either electronically using “cookies” or is provided voluntarily with the User’s knowledge and consent. The User can determine any use of cookies through your browser settings but note that turning off cookies may cause certain features of the online services or Platform to be unavailable to the User.
• 5.4. The Company may further collect non-personal information, for example, the User’s IP address, the date and time of their visits to the Platform, and browser history, to recognise the User during any subsequent visits to the Platform and/or use of the online services. The Company may further use this non-personal information to develop future products and/or services to meet the User’s requirements and needs.
• 5.5. The Company owns and retains all rights to the non-personal statistical information collected and compiled by the Company.
• 5.6. The Company will not share the User’s personal information outside of the Company except in the following cases:
  • 5.6.1. With prior consent;
  • 5.6.2. With its employees and/or third-party service providers who assist with the Platform;
  • 5.6.3. When processing of information is necessary for the performance of a contract with the User;
  • 5.6.4. When The Company has a legal obligation to share the information;
  • 5.6.5. When the information is necessary in order to protect the vital interests of the User or of another person;
  • 5.6.6. When the information is necessary for the performance of a task carried out in the public interest or the exercise of official authority vested;
  • 5.6.7. When the information is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the User which require protection of personal data.
• 5.7. It is not allowed (hereinafter “Prohibited Practices”) to:
  • 5.7.1. use the Platform in a manner which may cause damage to the Company, other Users or any third party;
  • 5.7.2. undermine the security or integrity of any of the Company’s computing systems or networks;
  • 5.7.3. use the Platform in any way to impair functionality or interfere with other Users;
  • 5.7.4. access the Platform or Website without permission;
  • 5.7.5. make use of the Company’s systems to commit fraud;
  • 5.7.6. act in a manner that is disrespectful or abusive to the Company systems and staff;
  • 5.7.7. publish, upload, exchange or transmit Prohibited Content;
  • 5.7.8. publish, upload, exchange or transmit any content that the User knows to be false or untrue, or has justifiable reasons to believe it to be false or untrue, and whose use may cause damage to the Company, other Users or third parties;
  • 5.7.9. misrepresent him/her/itself for the purpose of deceiving the Company, the Users or third parties;
  • 5.7.10. publish, upload, exchange or transmit to the Company, other Users or third parties any unwanted notices or other content of commercial or malicious nature, without prior request or consent;
  • 5.7.11. purposeful publishing, uploading, exchange or transmission of any content containing computer viruses, worms, and programs that may obstruct or hinder the regular operation of the Platform, or cause damage or destruction of any program/equipment owned by the Company, Users or third parties;
  • 5.7.12. collect, process or use personal data of the Users or third parties in an unauthorised manner;
  • 5.7.13. engage in overt or covert advertising in an unauthorised manner.

6. Collection and Processing of Personal Data by Other Users or Third Parties

• 6.1. The Platform contains content and may contain links to third-party Platform, through which other Users or third parties may gain authorised or unauthorised access to the User’s personal data. This Privacy Policy does not apply to the collection, processing or use of personal data that the User has communicated to other Users and/or third parties. It is in the User’s best interest to acquaint themselves with the rules of personal data protection, and the protection of privacy applied by other Users and/or third parties.

7. Modification and Deletion of Personal Data

• 7.1. The User is legally entitled to request modification or deletion of their personal data or deletion from the User database at any time. Modification or deletion of data shall be effected on the basis of an appropriate notice addressed to The Company.

8. Disclosures Required by Section 43 of the ECTA

• 8.1. Access to the services, content, software and downloads available from the Online Products may be classified as “electronic transactions” as defined in terms of ECTA and you therefore may have the rights detailed in ECTA. Accordingly, the following information is provided:
• 8.2. Information:
  • 8.2.1. The full name and legal status of the Online Product owner: Teruza (Pty) Ltd. (Registration No: 2023/112465/07)
  • 8.2.2. Physical Address: 24 Black Eagle Road, Onris, Hermanus, 7201, RSA
  • 8.2.3. Main business: Web Development
  • 8.2.4. The Website address of the Website is: www.teruza.com
  • 8.2.5. The official e-mail address of the Website is: info@teruza.com
  • 8.2.6. Access to and use of the Website is provided free of charge and paid for;
  • 8.2.7. Users may lodge complaints concerning the Platform: info@teruza.com

9. Cookies

• 9.1. We reserve the right to use cookies.
• 9.2. A cookie is a group of data serving as the User’s anonymous individual identifier that is sent by its browser Platform. Cookies are sent when the User accesses the Platform. They are stored on the User’s computer and serve to record information about the User’s subsequent online visits. Therefore, after a cookie has been stored on the User’s computer every time the User returns to the Platform, it shall look for the cookie in order to read the stored data.
• 9.3. A cookie is an anonymous individual identifier; it does not contain or send any personal information to the Platform that is stored on a User’s computer but only enables faster and more efficient activation of information, data and settings previously communicated during access and use of the Platform.
• 9.4. The User can modify or disable cookies through the Options or Settings of their browser that allows the User to select an appropriate option for receiving cookies or even to disable them entirely. However, disabling cookies completely will reduce the efficiency of some content available on some Platform.

Full and unconditional acceptance by the User.