The Support Desk module gives you a powerful ticketing system to manage customer or internal support queries. From submission to resolution, every issue is tracked, assigned, and escalated with full visibility.

Create departments, assign agents, prioritize tickets, and respond via email or the client portal. All activity is logged, and ticket resolution times can be measured via built-in reporting.

Typical use cases include:

• Managing client support queries or technical issues
• Routing tickets to departments like billing, dev, or legal
• Embedding support request forms in the client area
• Linking tickets to leads, invoices, or projects
• Automating follow-ups or reminders on unresolved tickets

Whether for internal or client-facing support, the Support Desk module helps your team respond quickly and resolve confidently.